Legal Document

Privacy Policy

Crafix — Home Improvements & Property Maintenance | Cheltenham, Gloucestershire

Notice: Detailed legal terms for formal customer agreements are currently being finalised. The section below provides an initial summary of how customer enquiries submitted via WhatsApp are managed by Crafix.

1. Introduction

Crafix provides practical property maintenance, painting, decorating, carpentry and general repair services for residential properties in Cheltenham and surrounding Gloucestershire areas. We respect your privacy and are committed to handling your personal details responsibly.

2. Information Collected

When you contact Crafix regarding a quotation or service enquiry (primarily via WhatsApp or telephone), we collect only the necessary details required to assess and discuss your project. This may include your name, contact phone number, property postcode/location, description of requested work, and any photos you choose to provide.

3. How Your Information Is Used

Information provided to Crafix is used solely to:

Review the scope of property maintenance or improvement required;
Provide accurate quotations and schedule site visits or work;
Communicate directly with you regarding your service enquiry.

4. Data Security & Third Parties

We do not sell, rent, or trade your personal information to third-party marketing companies. Contact communications conducted via WhatsApp are protected by WhatsApp’s standard end-to-end encryption protocols.

5. Contacting Crafix

If you have any questions regarding this Privacy Policy or your data, you can reach Crafix directly via WhatsApp at 07341 462757.